Orders typically ship within 1-2 days. Shipping times vary based on the shipping method and destination.
To view estimated shipping times for your orders, please visit your Order History and choose "Where's My Package?" for more information. You can track your package's delivery progress at any time from this area.
If you want to check the delivery status of your order, you can find the most updated tracking information by visiting Order History.
Click on "Where's my package?" to view your order’s estimated date of arrival and tracking history. Please note, depending on how the store ships your order, there may not be tracking information available.
We strive to maintain low shipping costs and almost all products include basic free shipping. At your option, you may purchase an expedited ship. This cost varies depending on the size, weight and destination of your order. Since items may ship from multiple manufacturers, expedited shipping costs are applied separately by item ordered.
Last Brand is a global platform, connecting customers with manufacturers from across the world. Your order could ship from a variety of locations depending on the manufacturer's location.
Before placing your order on Last Brand, you can change the shipping address directly in your shopping cart.
If your order was placed within the first 8 hours, please contact firstname.lastname@example.org immediately so we can change it.
Once your order has shipped, it's no longer possible to change the address. We recommend contacting your local post office with your tracking numbers to see if they can reroute your order to another address.
Returns and Refunds
All items may be returned within 100 days of delivery.
If your order has already been processed, you'll be covered under our Return Policy.
You can check the status of your refund by contacting us at email@example.com. We strive to process all refunds to back to your original form of payment within 48 hours of receipt of the returned item.
If you're still having trouble finding your processed refund in your account, we recommend contacting your bank or payment provider for more information.
We can only refund your money to your original payment method and we are unable to issue refunds to a different card, different account, or different payment method. For more information please review our Return Policy.
We recommend that you contact your card issuer for help with receiving a refund if your card was replaced.
Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won't see a refund in your account.
Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points.
You can earn points by participating in any of our innovative promotions! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time.
Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab to view all of our exciting reward options.
Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.
Your up-to-date points balance is always displayed in the top of this popup.
Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the 'Earn Points' tab to get started.
Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately.
You should receive points in your account instantly once you complete a promotion.
Nope! Your points will never expire.
When you return an item, you lose the associated credit you originally earned by buying the item in the first place. Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.
Our team is ready and waiting to answer your questions about our rewards program. Just send us an email to firstname.lastname@example.org and we will take care of the rest.
We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.
From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.